Incident management process
Detect: find incidents through monitoring and user reports. Triage: assess impact and priority. Diagnose: find the root cause. Resolve: fix the issue and restore service. Close: verify resolution and document the postmortem.
Reducing MTTR
Context correlation: tie alerts to assets, topology, and services. Runbooks: standardize incident-handling steps. Automated remediation: auto-recover common cases. Key advantages: intelligent alert triage, context-driven diagnosis, automated workflows, and continuously-improving postmortems.